PURCHASE INFORMATION

Refund & cancellation policy

Effective October 15, 2026

Course orders are created before payment and may remain pending until payment is confirmed. A pending order or payment link is not proof of payment or course access. Payments are handled by Chagans BillPay; Chagan records the provider order ID and updates order status after review.

How to request a cancellation or refund

Sign in to your student account, open Your course orders, and use the request form shown with the purchased course. Include the course ID and explain the request. If you cannot access your account, email education@chagans.com with your Chagan order reference, BillPay order ID (if available), course ID, payment date, and checkout email address.

Review and processing

Each request is reviewed against the course purchase details, any applicable course-specific terms shown at checkout, the payment provider's rules, and applicable law. Submitting a request does not guarantee approval. If approved, a refund is returned through the original payment route where possible. We may contact you for information needed to identify the transaction.

Pending or unpaid orders

If an order is pending and payment has not been completed, submit a cancellation request rather than a refund request. Do not make a second payment while the first order is unresolved; contact us with the order reference so we can check its status.

Need help?

Contact education@chagans.com or call 8826272702. Nothing in this policy limits any rights you have under applicable law.